Privacy Policy

1. Introduction

1.1 CONNECT VILLE Services

CONNECT VILLE is a platform designed for ticketing, event creation, and registration in Sri Lanka. Our services are accessible online through CONNECT VILLE's website and mobile applications. We aim to simplify how events are organized, tickets are sold, and registrations are managed.

1.2 Who's Who

When this Privacy Policy uses the term "Organizer," it refers to event creators using our Services to organize and manage events for users of the platform, including those who (a) seek information about or wish to attend events ("Consumers"), or (b) interact with the platform for any other reason. Organizers, Consumers, and other third parties interacting with our Services are collectively referred to as "Users," "you," or "your." Connect Ville (PVT) Ltd, a registered entity with its principal place of business at Pearl AD2, Aspire Residencies, Bakmeegaha Road, Athurugiriya. ("CONNECT VILLE," "we," or "our").

For any questions or concerns regarding this policy, feel free to contact us at [email protected]

2. Our Privacy Statement

2.1 Application

This Privacy Policy outlines how we collect, use, disclose, and store Personal Data and Non-Personal Data that is associated with or relates to identifiable individuals. This policy applies to data collected from all users of CONNECT VILLE services, including Organizers, Consumers, and potential or current sales clients. We take the privacy of your Personal Data seriously and aim to ensure transparency in how it is handled.

"Personal Data" refers to any information that can identify you or is linked to your identity. "Non-Personal Data" refers to information that does not identify an individual. Our privacy practices for Personal Data and Non-Personal Data differ, and we encourage you to read this policy thoroughly.

3. Personal Data That We Collect

When you use or interact with CONNECT VILLE Services, we may collect certain Personal Data. This data may be collected on our behalf or on behalf of an Organizer using our platform.

3.1 Information Collected from All Users

• Information You Provide: We collect Personal Data when you register to use our Services, make inquiries, participate in surveys, or engage with certain features of the platform. This may include your name, email address, postal address, phone number, and other information necessary to identify you.
• Automatic Data: We also collect technical data automatically when you access our platform, such as your IP address, device type, browser information, and activity statistics (e.g., pages visited, links clicked). This data is collected using technologies like cookies, pixel tags, and similar tools.

3.2 Information Collected from Organizers

• Information You Provide: As an Organizer, you may provide additional Personal Data, such as credit card information (for payment purposes), bank account details, and taxpayer identification number, where applicable.
• Information From Third Parties: We may also receive information about you from third-party sources, such as financial institutions, marketing partners, or credit agencies.

3.3 Information Collected from Consumers

• Information You Provide: Consumers may provide additional information when registering for events, such as payment details (credit card number, billing address, etc.), which may be required for the registration process.
• Information From Third Parties: We may receive Personal Data from third parties, such as Organizers, payment processors, or social media platforms.

3.4 Information Collected from Sales Clients and Leads

If you interact with our sales team, we may collect your name, contact details (e.g., email, phone number), and other professional information. If you consent to meeting recordings, audio and video may also be collected.

4. How We Use Your Personal Data

We collect and use Personal Data in a manner that complies with this Privacy Policy and applicable privacy laws. Your Personal Data may be used for the following purposes:

4.1 Specific Purpose

If you provide Personal Data for a specific purpose (e.g., contacting us for support), we will use that data to fulfill the purpose for which it was provided. For instance, if you email us, we will use your email address to respond to your query.

4.2 Access and Use

If you provide Personal Data to access CONNECT VILLE services or specific features, we will use that data to provide access to those services. For example, we may use your identity or qualifications to assess your eligibility to use certain features of the platform.

4.3 Internal Business Purposes

We may use your Personal Data for our internal operations, including improving the platform's functionality, understanding user preferences, managing your account, addressing misuse of the platform, and providing customer service.

4.4 Marketing and Advertising

We may use your Personal Data to send you marketing communications, such as event updates, promotional offers, or news about CONNECT VILLE services. These communications may be delivered via email, SMS, or display advertisements on various platforms. If you have registered for a particular event, Organizers may use your data to communicate relevant event information.

4.5 Organizer Emails

Organizers can use CONNECT VILLE's email tools to contact you regarding their events. If you have registered for an event, your email address will be shared with the Organizer. If Organizers use external email lists, we will send communications on their behalf. You can opt out of these communications by following the instructions in the emails or contacting us.

4.6 Interest-Based Data

We may infer the types of events or activities that may interest you based on your past interactions. This allows us to customize recommendations or targeted advertising, either for CONNECT VILLE or for events organized by others.

4.7 Other Purposes

If we intend to use your Personal Data for any purpose not outlined in this policy, we will notify you at the time of collection or obtain your consent before using the data for such purposes.

4.8 Aggregated Personal Data

We may aggregate Personal Data for research purposes, such as analyzing customer demographics and behavior. Once data is aggregated and anonymized, it becomes Non-Personal Data and is no longer subject to the terms of this Privacy Policy.

5. How We Disclose and Transfer Your Personal Data

5.1 Background

At CONNECT VILLE, we value your privacy and are committed to protecting your Personal Data. We do not sell your Personal Data to third parties, including advertisers. We will only disclose, transfer, or share your Personal Data with third parties in specific situations, as outlined in this Privacy Policy.

5.2 Business Transfers

As CONNECT VILLE evolves, we may sell, merge, or reorganize our business or assets. In such cases, Personal Data may be part of the assets transferred. During any such corporate transactions, your Personal Data could be disclosed as part of due diligence.

5.3 Parent Companies, Subsidiaries, and Affiliates

We may share your Personal Data with our parent companies, subsidiaries, and affiliates for purposes consistent with this Privacy Policy. These companies will be required to handle your Personal Data in accordance with the terms set forth herein.

5.4 Agents, Consultants, and Service Providers

We may share your Personal Data with contractors and service providers who process Personal Data on our behalf. These third-party providers may include marketing agencies, payment processors, customer support teams, data analytics companies, email services, hosting providers, and others.

5.5 Organizers

When you register for an event, sign up for communications, or participate in an event organized by a third party (Organizer), your Personal Data will be shared with the Organizer. For example, if you provide your name and email address through a registration form for an event, the Organizer will receive this information.

5.6 Social Media and Third-Party Connections

You can connect your CONNECT VILLE account with third-party services like Facebook, Instagram, Twitter, or Google. When you do, we may collect and store your third-party account information to enhance your experience on CONNECT VILLE.

5.7 Legal Requirements

We may disclose your Personal Data to comply with legal obligations or in response to legal requests, such as subpoenas or court orders, or when we believe it is necessary to protect the rights, safety, or property of CONNECT VILLE, our users, or the public.

6. How We Store Your Personal Data

We may store your Personal Data directly or transfer it to third parties that handle data storage on our behalf. CONNECT VILLE takes reasonable precautions to protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no online service or electronic transmission is fully secure, so we encourage you to exercise caution when sharing sensitive information through the platform.

7. Your Data Protection Rights

You have the right to access, update, correct, or delete your Personal Data stored by CONNECT VILLE. If you are a registered user, you can log in to your account and visit the Account Settings page to download a copy of your Personal Data in machine-readable form or delete your Personal Data. You can also edit certain parts of your Personal Data directly through your account settings.

In certain cases, if you believe any Personal Data we hold is inaccurate or incomplete, you may contact us to request corrections or updates. We will consider your request in line with applicable laws.

If you are a Consumer and initiate a data deletion request, CONNECT VILLE will make reasonable efforts to delete or anonymize your Personal Data upon your request. However, please be aware that your Personal Data may still be available in the Organizer's systems if it was transmitted to them before CONNECT VILLE receives or processes the deletion request.

8. How Long We Retain Your Personal Data

We may retain your Personal Data for as long as you remain a registered user of CONNECT VILLE. If you choose to delete your account, we will take reasonable steps to remove your Personal Data from our active systems. However, we may retain certain data for a longer period if required by applicable laws, or for legitimate business purposes, such as legal or regulatory compliance.

Even if we delete your Personal Data, it may persist on backup or archival systems for legal, tax, or other regulatory reasons.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. For detailed information about how we use cookies and similar tracking technologies to enhance your experience on CONNECT VILLE, please refer to our Cookie Statement.

10. Your Choices

You have several choices when it comes to your Personal Data and communications preferences:

10.1 Limit the Personal Data You Provide

You may browse CONNECT VILLE without providing Personal Data (except for Automatic Data, as required by applicable laws). However, limiting your Personal Data may prevent you from using certain services, such as purchasing tickets or registering for events.

10.2 Opt Out of Electronic Communications

You can manage your preferences for receiving electronic communications through your account settings or by using the unsubscribe links in our emails.

10.3 Do Not Track

Currently, CONNECT VILLE does not participate in "Do Not Track" frameworks that would allow us to respond to signals or mechanisms used to indicate a preference against the collection of Personal Data.

11. Exclusions

11.1 Personal Data Provided to Others

This Privacy Policy does not apply to Personal Data you provide to other users or third parties through the Services, including information shared with Organizers or content posted publicly on event pages or other open areas within CONNECT VILLE.

11.2 Third-Party Links

CONNECT VILLE may contain links to external websites that are not controlled or operated by us ("Third-Party Sites"). We are not responsible for the privacy practices or content of these Third-Party Sites. We encourage you to review the privacy policies of any linked third-party websites before providing them with your Personal Data.

12. Children - Children's Online Privacy Protection Act

CONNECT VILLE does not knowingly collect Personal Data from children under the age of thirteen (13). If you are under thirteen, please refrain from submitting any Personal Data through the Services. We encourage parents and guardians to monitor their children's online activities and instruct them not to share Personal Data without parental consent. If you believe that a child under 13 has provided Personal Data to CONNECT VILLE, please contact us immediately, and we will take steps to delete that information.

13. Changes to This Privacy Policy

As CONNECT VILLE continues to evolve, we may update this Privacy Policy from time to time. Modifications to this policy will be posted on the website with an updated "Last Updated" date. We may also notify you directly via email or through the Services in some cases. Please review this Privacy Policy periodically to stay informed about how we are protecting your Personal Data. Your continued use of CONNECT VILLE after any changes to this Privacy Policy constitutes your acceptance of those changes.

14. Dispute Resolution

If you have any concerns or complaints regarding CONNECT VILLE's privacy practices, please contact us at: Email: [email protected]. We will make reasonable efforts to address and resolve your concerns.